ALL SALES ARE FINAL. DUE TO THE NATURE OF THE PRODUCTS WE DO NOT ACCEPT RETURNS FOR ANY REASON.
Shipping prices are based on purchase weight. We are not responsible for lost/damaged packages.
We do our absolute best to ship out within 2/3 business days of your order.
All transfers ship out of Colorado
Our responsibility with shipping is to get your order to the courier. In some rare cases the couriers may lose your package or more likely, deliver it to the wrong address. We cannot be held responsible for a lost shipment once it reaches the courier and during holiday periods of heavy shipping, couriers often misplace or make mistakes delivering packages that take time to for them to correct. If your shipment tracking shows delivered and you did not receive it, you must check with your local post office branch as most cases we find they mistakenly deliver to the wrong address. When the packages are scanned as "Delivered" they record the GPS coordinates of the exact delivery location and can retrieve it for you if it was indeed delivered to the wrong address. We are not responsible for late packages due to shipping.
Note: DTF Transfers may arrive with powder and moisture which is caused by the shipping process, these 2 things are unavoidable. You will also experience moisture when the items are stored, so keep the transfers in a cool environment. To remove moisture you may sit the transfer under a hot heat press back side up for 90 seconds.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.