Embroidery – Frequently Asked Questions
Do you accept outside blanks?
Yes, we do. However, please note that outside garments are left at your own risk. If a misprint or damage occurs during embroidery, we do not replace outside blanks.
How fast can embroidery be done?
Embroidery is a multi-step process. First, we digitize your design, which can take 2–3 business days. Once that's complete, embroidery typically takes another 3–5 days in production. Most jobs are completed in 7–10 business days.
Can I provide my own file?
Yes, but we only accept files in .DST format. If we notice issues with the file, we may need to re-digitize it to meet our quality standards. Digitizing fees will apply.
Can I get same-day embroidery?
No, unfortunately we do not offer same-day embroidery due to the digitizing and setup process required.
Do you have a minimum order?
No minimum order is required. However, keep in mind that all new designs require a one-time digitizing setup fee.
What is digitizing?
Digitizing is the process of converting your logo or design into a stitch file format (.DST) that embroidery machines can read. It's a required step before embroidery can begin.
How much does digitizing cost?
- Pocket/Hat Logo – $30
- Half Back – $45
- Full Back – $60
This is a one-time setup fee per design/placement.
Can I approve the design before stitching?
Yes. We can send you a digital proof of the digitized design before embroidery starts. Physical stitch-outs are also available upon request for an additional fee.
Do you offer bulk pricing or discounts?
Yes! Our pricing scales based on quantity. The more you order, the lower your per-piece cost. Contact us for bulk rates or check our embroidery cost chart.
Can you embroider on hats, jackets, or specialty items?
Absolutely. We can embroider on hats, jackets, tote bags, polos, hoodies, and more. Some materials and placements may require special hoops or prep.
What if I need changes after embroidery starts?
Once embroidery begins, changes are no longer possible. Please confirm all details (design, placement, color, garment) before production.
