β±οΈ How long is your turnaround time?
Standard turnaround is 2β3 business days.
- 24 Hour Xpress: Ready within 24 hours, +30% of order (min $5).
- 12 Hour Xpress: Ready within 12 hours, +50% of order (min $5).
These options are available at checkout.
π What shipping methods do you offer?
We use USPS Priority Mail and USPS Priority Express. Local pickup from our Thornton, CO location is also available.
π Where are you located?
Weβre located in Denver, Colorado at 625 East 70th Avenue, Unit 4, 80229. Pickup is available for local orders.
π¦ Do you offer free shipping?
Free UPS Ground shipping is available on qualifying orders over $150. Otherwise, shipping is calculated at checkout.
π§Ό What are the correct heat press settings?
300Β°F for 10 seconds, medium pressure, warm peel. Repress for 5β6 seconds with parchment paper. For washing, turn garments inside-out and use cold water. Tumble dry on low or hang dry.
π¨ What type of files should I upload?
We recommend high-resolution PDF or PNG files at 300 DPI in CMYK color mode. Transparent backgrounds are recommended.
π What size gang sheets do you offer?
Our gang sheets range from 3Γ3 inches up to 22Γ200 inches. You can use our Gang Sheet Builder to upload and arrange your designs.
π« Do you accept returns or exchanges?
No. All sales are final. However, we do offer replacements if there was a production error on our end.
β οΈ Why does my transfer have white residue or feel powdery?
This is normal from the powder adhesive used in DTF printing. To reactivate or smooth out, place under your heat press for 90 seconds (back side up).
π What materials can your transfers press onto?
DTF transfers work on cotton, polyester, blends, spandex, canvas, and more. Always test on specialty items before full runs.
π Can I reorder an old file?
Yes! If you created an account, you can log in and reorder past jobs. If not, please email us your previous order number and we'll help you reprint it.
π How do I contact you?
You can call us at 720-663-1390 during business hours or use the contact form on our website for support.
